When using the Gate trading platform, it's crucial to reach out to the customer support team promptly if you have any questions or need assistance. This article walks you through the different ways to contact Gate customer support so you can resolve issues quickly.
Web Version
- Log in to your Gate account, click the support icon at the bottom right corner of the page to open the customer support window.
- In the pop-up "Gate Customer Support" window, you can either view frequently asked questions or describe your issue in detail in the input box below and send it. The Chat Bot will respond automatically.
- If the Chat Bot's response is incorrect or you need human assistance, type "Live Support" in the chat box, send it, and click the pop-up "Connect to Live Support."
- If you are not logged into your account, you can either log in first or continue as a guest.
App Version
- Open the Gate App, log in to your account, tap the "avatar" in the upper left corner, then tap the "headphones" icon in the upper right corner to open the customer support page.
- On this page, you can: • View frequently asked questions. • Use "Self-Service" function. If you can't find an answer to your question, simply tap "Can't find the answer? Tap here" at the bottom to chat with the Gate Bot.
- You can either select the issue type to view frequently asked questions or describe your issue in detail in the input box below and send it. The Chat Bot will respond automatically.
- If the Chat Bot's response is incorrect or you need human assistance, type "Live Support" in the chat box, send it, and tap the pop-up "Connect to Live Support."
In addition to the methods mentioned above, you can follow Gate's official social media accounts for the latest information and announcements. Please ensure that you obtain information through official channels to guard against potential scam risks.
Precautions:
Official Channels Please be sure to contact customer support through the official channels provided by the Gate official website or App to avoid scams through unofficial channels.
- Privacy Protection When communicating with customer support, do not disclose your password, private key, or other sensitive information.
- Keep Records Save the communication records with customer support for future reference or to protect your rights.
