Basic Guide to Transactions on Peer-to-Peer Trading Platforms

What You Need to Know About C2C Trading

Peer-to-peer trading (C2C) is a flexible way to exchange cryptocurrencies without an intermediary exchange. On such platforms, sellers set their own prices, and buyers choose the most convenient terms. This allows users to select their preferred payment methods—from bank transfers to local payment systems.

The main advantage of C2C is support for hundreds of payment methods and dozens of local currencies. However, like any other transaction, users should be prepared for potential issues. Understanding common mistakes and ways to resolve them is key to successful trading.

Common Mistakes in C2C Operations

Experienced and new users can make the same mistakes:

1. Forgetting to mark the payment as completed. Many users transfer funds but forget to confirm the transaction within the specified time (usually 15 minutes - 3 hours).

2. Incorrect overpayment. Some users accidentally send more funds than needed or transfer the wrong amount.

How to Conduct a Successful C2C Transaction

Before Starting the Operation

Before accepting a trade order, carefully familiarize yourself with the terms:

• Read the seller’s information and their rating
• Check the payment period set by the counterparty
• Ensure you have enough time to complete the payment

If you’re busy with an important matter (business meeting, eating, etc.), it may be better to postpone the deal.

During the Operation

On the C2C platform, you will find a chat for communicating with the seller. Contact them to confirm they are online. If questions arise, contacting the counterparty will help avoid problems.

After accepting the order, a countdown timer will start. It shows the remaining time to send the funds. Carefully check the amount before clicking the confirm payment button.

Finishing the Operation

After sending funds, a critical step remains: click the confirmation button to mark the order as “payment completed.” This must be done within the set time limit. After your confirmation, the seller will release the cryptocurrency, and funds will be credited to your deposit account.

What to Do When Mistakes Happen

Mistakes are inevitable—even experienced users make them. Here are steps to resolve common problems:

Step 1: Find the Order

Go to the “My Orders” section and locate the problematic deal.

Step 2: Communicate with the Counterparty

Open the order chat and send a friendly message. For example:

• “Hi, I completed the payment but forgot to press the confirmation button. Please help.”
• “Hi, I accidentally overpaid. Please assist with the refund.”

Important: avoid insults and threats during communication.

Step 3: Provide Details

Share the following information with the counterparty:

• The account number from which the payment was made
• Transfer amount
• Date and time of the operation

Step 4: Contact Support

If the counterparty does not respond, contact the platform’s support service. They will communicate with the seller on your behalf.

How to Get Help from Support

Most C2C platforms have an integrated help system:

1. Log into your profile and go to the Help Center
2. Select the category related to C2C operations
3. Choose your issue from the list of suggested options
4. If the desired option is not available, describe the problem manually
5. Wait for an automated response and further review

How to Start Trading on a C2C Platform

To access C2C trading:

• Download the mobile app or use the platform’s web version
• Create an account
• Complete identity verification
• After verification, you will be able to trade

Most platforms offer zero commission on the C2C marketplace.

Conclusion

C2C trading is a convenient way to buy and sell cryptocurrencies with flexible payment options. However, success depends on attention to detail and timely communication with the counterparty. By following this guide, you can avoid common mistakes and conduct a safe transaction.