A major crypto organization had $45k trapped on a leading exchange for nearly a year—all because customers accidentally sent USDT when USDC was required. Classic mix-up, happens more often than you'd think.

What's wild? Twenty back-and-forth emails with support. Radio silence. Nothing. Zero progress.

Then something shifted. An employee from the organization connected with someone at the exchange who actually had decision-making power. Within days? Money recovered, problem solved.

It's a stark reminder of how customer support can sometimes feel like you're shouting into the void—until the right person is listening. Speed matters. Responsiveness matters. Having someone internally who can cut through the noise? That matters most.