## Autonomous Voice Ordering Gets a Major Upgrade: Presto Automation's New Pure AI System Transforms Restaurant Operations

Presto Automation Inc. (NASDAQ: PRST), a leading provider of AI and automation technology to the restaurant sector, has unveiled an advanced iteration of its Voice AI ordering platform on May 7, 2024. The latest innovation, branded as Presto Voice with Pure AI, marks a significant evolution in how restaurants can streamline their drive-thru operations through fully autonomous artificial intelligence.

### How Pure AI Changes the Game

Unlike traditional Voice AI systems that require human oversight to monitor every interaction, the Pure AI feature operates independently throughout the entire order-taking process. The system only escalates to restaurant staff when it genuinely cannot process a customer request—not before. This shift from human-in-the-loop (HITL) intervention to true autonomy represents a fundamental redesign of drive-thru automation.

According to Gee Lefevre, Interim CEO at Presto Automation, "This represents a major leap forward in restaurant automation technology, providing operators with a Voice AI-powered solution to deliver an efficient drive-thru ordering experience to their guests."

### Key Operational Benefits for Restaurant Operators

The Pure AI system addresses several critical pain points in drive-thru management:

**Faster Service Delivery**: By eliminating unnecessary handoff steps early in the ordering process, restaurants can reduce delays and provide customers with quicker transaction times. The streamlined workflow means less friction between AI processing and order completion.

**Lower Staff Burden**: Restaurant employees no longer need to monitor the AI system continuously at the beginning of each order. This frees up personnel to handle other operational priorities, from food preparation to customer service at the counter.

**Improved Customer Satisfaction**: When issues arise, customers experience a direct path to human assistance rather than repeated back-and-forth cycles. This reduces frustration and creates a more predictable experience.

**Continuous AI Improvement**: With more complete interaction sessions, the AI model learns faster and more effectively. This accelerates the system's ability to handle complex orders and edge cases, creating a positive feedback loop that benefits all restaurants using the platform.

### Current Development Status and Rollout Plans

Presto Automation is currently conducting live field tests of Presto Voice with Pure AI at select restaurant locations. Once validation is complete, the company plans to expand deployment rapidly to multiple customer sites that have already committed to adoption. The compressed timeline reflects confidence in the technology's readiness.

### About Presto Automation's Market Position

Presto Automation specializes in enterprise-grade AI solutions designed specifically for the restaurant industry. The company's technology platform aims to reduce operational costs, enhance staff efficiency, expand revenue streams, and create superior guest experiences. Presto Voice serves quick-service restaurants (QSR) across the United States, partnering with some of the nation's most recognizable restaurant brands. By combining automation with human expertise, Presto Automation helps restaurants navigate the labor-intensive nature of their business model while maintaining service quality.

The introduction of Pure AI reinforces Presto Automation's position as an innovator in restaurant technology, addressing the industry's ongoing need for scalable, reliable automation solutions that actually work at the point of customer interaction.