2026-01-03 05:23:25

Some crypto users have reported an awkward situation when consulting customer service of a certain compliant platform about debit card issues— the support team stated that cards can only be temporarily frozen and cannot be permanently closed. Even more frustrating, even if frozen, those annoying fraud transaction alerts still come through as usual. Users have expressed their dissatisfaction with this. Subsequently, the platform customer service suggested that users directly communicate with the card partner or go through official complaint channels. It seems that resolving this issue still requires users to visit multiple departments themselves.

View Original

This page may contain third-party content, which is provided for information purposes only (not representations/warranties) and should not be considered as an endorsement of its views by Gate, nor as financial or professional advice. See Disclaimer for details.

13 Likes

Reward
13
10
Repost
Share

Comment

0/400

0xOverleveraged

· 14h ago

It's the same old story again, the platform passing the buck, really making users do the legwork themselves. They freeze the account but still send reminders? What's the logic behind that?

View OriginalReply0

ConfusedWhale

· 21h ago

This platform really knows how to pass the buck. They freeze your account and bother you every day. It's hilarious.

View OriginalReply0

ZenMiner

· 01-04 07:43

The card plan is a failure, and freezing still sends scam alerts? Isn't this just pure annoyance?

View OriginalReply0

TokenVelocityTrauma

· 01-03 20:32

This is outrageous. Even after freezing, I still receive notifications? Customer service is really hands-off.

View OriginalReply0

PanicSeller

· 01-03 05:49

This customer service really dares to say anything. Even after freezing, they still send reminders. What’s the point of freezing then?

View OriginalReply0

0xDreamChaser

· 01-03 05:47

This is outrageous. Even after freezing, they still send reminders? Who exactly granted this permission?

View OriginalReply0

NFTRegretful

· 01-03 05:32

This customer service is really incredible. Even after freezing, I still receive scam alerts. Unbelievable.

View OriginalReply0

SybilSlayer

· 01-03 05:27

This is a classic case of passing the buck, truly impressive.

View OriginalReply0

VitaliksTwin

· 01-03 05:26

Can you still send you fraud alerts after freezing? Isn't this just giving up? I'm already tired of the customer service routine of kicking the ball to the partners.

View OriginalReply0

StableCoinKaren

· 01-03 05:25

Can't even freeze the cards and still dare to talk about compliance? This is outrageous. Even reminders bother you, the platform really should reflect on itself.

View OriginalReply0