ChainCatcher News: The Web3 Foundation announces that it will gradually phase out official customer support services for Polkadot. The organization states that as the Polkadot ecosystem continues to mature, its strategic focus will shift from expanding centralized support functions to prioritizing the development of more intuitive and autonomous products and user interfaces, reducing users’ reliance on customer support from a system design perspective.
According to the subsequent plan, the official support contact form will remain open for one week after this announcement, then officially close, but remaining submitted tickets will still be processed; the AI chat bot will also be taken offline simultaneously. Additionally, the existing support page knowledge base will be temporarily retained but will no longer be updated or maintained. In the future, user assistance and support will fully transition to decentralized community channels. The official recommends users seek help through Polkadot community channels such as Discord, Reddit, and Telegram.
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