Gate News message, April 23 — ServiceNow reported first-quarter subscription revenue of $3.67 billion, narrowly beating FactSet’s estimate of $3.65 billion, and raised its full-year 2026 subscription revenue guidance to $15.74 billion to $15.78 billion from $15.53 billion to $15.57 billion on April 22.
Net income rose to $469 million from $460 million a year earlier. The company attributed the conservative outlook partly to caution on deal timing, as geopolitical tensions in the Middle East delayed several large on-premise contracts. CFO Gina Mastantuono noted that 125 basis points of the raised guidance comes from ServiceNow’s newly closed $7.75 billion all-cash acquisition of cybersecurity startup Armis, the largest in the company’s history.
ServiceNow expects the Armis integration to reduce 2026 operating margins by 75 basis points. The company also expanded its partnership with Google Cloud and continues to shift its pricing model, with 50% of net new business now tied to non-seat-based pricing such as tokens, linking revenue more closely to usage rather than employee licenses.
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