Left stranded on St Barths 5 days after heart surgery after my fully paid private return flight was cancelled by Solairus Aviation @SolairusAv.

I simply disputed a $13,400 ‘extra fuel’ charge I did not agree to.

I am told the captain said I approved it.

That is not true and I have multiple witnesses on board including an Emirates flight ops manger.

Captain took off 33 mins late, arrived into a busy airport likely missing his slot and we entered a holding pattern, burning extra time and fuel. 2 days after arrival, I am effectively told to pay extra or lose the return leg. I refused.

They cancelled it - and then blocked me on WhatsApp TWICE! (I got the dual sims)

Lawyers are involved and the facts will be tested under oath but this is not a good look for Solairus Aviation. Full thread shortly for the aviation folks that follow me.

Imagine this:

You book a $100k private flight.

The night before you are told the departure airport has changed to one 1h30m away by car instead of the contracted one near your house.

Next day the captain ‘fixes’ it by dumping fuel and repositioning to the correct airport - admits he screwed up.

He takes off 33 mins late, boasting he is private and takes off when he wants. Then flies at max thrust 0.82 Mach proudly telling you he’s flying full speed (max fuel burn).

Arrives only to enter a long holding pattern - missed his slot? Lands 2.5 hours late.

Chest out - Takes credit for saving you from a disastrous diversion to Puerto Rico 200 miles away.

Then - 2 days later you get billed 30% more as the passenger and they throw in an $832 catering bill for sliders and wings for 4 people 😂.

Threatened / (blackmailed?) with the return leg cancellation which they followed through on and then blocked in WhatsApp while they sit on $100k of your money and lose your way home.

Pretty sure inconvenienced passengers get food vouchers and apologies on commercial airlines for delays. Not $800 for the burgers and an F OFF.

The plane had zero WiFi. Literally no comms the whole time for $100k private jet
- disgraceful.

I emailed the CEO of Solairus Aviation - Dan Drohan who has made it clear by way of his team he will not get involved in such matters.

He has my number - but refuses to pick up the phone to de-escalate and resolve.

I’m a regular jet booker and I’ve seen a lot but nothing quite like this -

SHOCKING.