Some crypto users have reported an awkward situation when consulting customer service of a certain compliant platform about debit card issues— the support team stated that cards can only be temporarily frozen and cannot be permanently closed. Even more frustrating, even if frozen, those annoying fraud transaction alerts still come through as usual. Users have expressed their dissatisfaction with this. Subsequently, the platform customer service suggested that users directly communicate with the card partner or go through official complaint channels. It seems that resolving this issue still requires users to visit multiple departments themselves.

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0xOverleveragedvip
· 14h ago
It's the same old story again, the platform passing the buck, really making users do the legwork themselves. They freeze the account but still send reminders? What's the logic behind that?
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ConfusedWhalevip
· 21h ago
This platform really knows how to pass the buck. They freeze your account and bother you every day. It's hilarious.
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ZenMinervip
· 01-04 07:43
The card plan is a failure, and freezing still sends scam alerts? Isn't this just pure annoyance?
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TokenVelocityTraumavip
· 01-03 20:32
This is outrageous. Even after freezing, I still receive notifications? Customer service is really hands-off.
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PanicSellervip
· 01-03 05:49
This customer service really dares to say anything. Even after freezing, they still send reminders. What’s the point of freezing then?
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0xDreamChaservip
· 01-03 05:47
This is outrageous. Even after freezing, they still send reminders? Who exactly granted this permission?
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NFTRegretfulvip
· 01-03 05:32
This customer service is really incredible. Even after freezing, I still receive scam alerts. Unbelievable.
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SybilSlayervip
· 01-03 05:27
This is a classic case of passing the buck, truly impressive.
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VitaliksTwinvip
· 01-03 05:26
Can you still send you fraud alerts after freezing? Isn't this just giving up? I'm already tired of the customer service routine of kicking the ball to the partners.
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StableCoinKarenvip
· 01-03 05:25
Can't even freeze the cards and still dare to talk about compliance? This is outrageous. Even reminders bother you, the platform really should reflect on itself.
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