Wells Fargo fraud alert failed to stop $950 charge for New Smyrna Beach couple account

NodeGuardian · 2026-02-26T05:19:21+00:00

Austin and Jessica Reaves faced a $950 unauthorized charge on their Wells Fargo account due to a failed fraud alert, despite promptly responding to a fraud text. After News 6's intervention, Wells Fargo reimbursed them and apologized.

NodeGuardian

2026-02-26 05:19:21

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A New Smyrna Beach couple, Austin and Jessica Reaves, encountered a significant issue when a Wells Fargo fraud alert failed to prevent a $950 charge to Coinbase on their account, despite their immediate “No” response to a fraud text. Although smaller unauthorized charges were refunded, Wells Fargo initially denied the $950 claim multiple times, citing that the card was in the couple’s possession. News 6 intervened, leading Wells Fargo to eventually reimburse the couple and apologize for the inconvenience.

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