You see notifications or messages confirming that you have received "10 or 30 points" until the total reaches 100, but the final number in the wallet or main counter still shows zero.

This discrepancy between the "messages" and the "actual balance" in Gate.io is often due to three specific technical reasons:
1. Points are not "cash" (Points vs. USDT)
The points you earn from interacting with posts (Gate Points) are a virtual balance for fee discounts only.
Where can you find them? They do not appear in the "Spot Account" (Spot Account) next to the currencies, but rather in a special section called "My Points."
Their benefit: When you sell or buy a currency, instead of the platform deducting fees from your real money, it will deduct from these 100 points you have accumulated.
2. Need to "Claim" (Claim)
In the platform's creator rewards system, points do not automatically transfer from the interaction counter to the wallet.
You need to go to the Reward Center or Gate Post Center.
Look for the "Claim" or "Redeem" button.
Sometimes, the balance only appears after you manually do this step to transfer points from "Pending Rewards" to "Usable Points."
3. Check the "Expiration Date"
Some points shown in notifications are linked to "Tasks" (Tasks). If the total reaches 100, the platform may need a review period (Review Period) to verify that your interactions are genuine and not from fake accounts, after which the balance will be released to appear in your wallet.
How to find out where the 100 points went?
Follow these paths within the app:
First path: Go to (Wallet) -> then (Spot Account) -> and look at the top for a small icon resembling a "card" or labeled (Points).
Second path: From the main menu (Home) -> tap on (More) -> then (Redeem Code) or (Reward Center), and check if the 100 points are listed as "Vouchers" (Vouchers).
Tip: Since you've reached 100 points, it means your content is successful and engaging. Just make sure you've completed the account verification (KYC 2), because the platform may "hold" the points in notifications and prevent them from appearing in the actual balance until the ID verification is complete.

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