Chairman Chen Haiqiang of Zhejiang Merchant Bank: Help young people grow quickly, take on the major responsibilities, and also energize veteran colleagues’ enthusiasm to get things done

（Source: Beijing Business Daily）

Beijing Business Daily News (Reporter Meng Fanxia, Zhou Yili) On March 31, Zhejiang Commercial Bank held its 2025 annual performance briefing. When discussing the commitment to strengthening the business through talented people, strengthening professional governance, and expert-led management, Chen Haiqiang, Party Secretary and Chairman of Zhejiang Commercial Bank, said that a first-class commercial bank must have a first-class team of talent; high-quality development must also rely on long-cycle talent cultivation plans.

He said that Zhejiang Commercial Bank will adhere mainly to internal cultivation. “In principle, in the future 70%–80% of cadres will be cultivated internally. We also do not give up on the introduction of specialized talent.” At the same time, the bank will adhere to cultivating college students as the main focus. “We will establish a full lifecycle cultivation mechanism for college students, promote campus-hire university graduates to quickly adapt to their positions, and make the team of Zhejiang Commercial Bank more youthful, more knowledge-based, more professional, and more revolutionary. We will also strengthen professional governance and expert-led management. With the goal of improving the professional literacy and job performance capability of all staff, we will continuously improve the training system, improve incentive mechanisms, accelerate reforms of job sequences, so that young people can grow quickly and shoulder major responsibilities, while also inspiring veteran colleagues’ enthusiasm for doing things, leveraging veteran colleagues’ valuable experience, and comprehensively enhancing the value of human resources.”

Regarding building an all-round service and enhancing comprehensive service capability, Chen Haiqiang said, “Banks are, in essence, service industries. The core of operations and management lies in solving three questions: who we serve, how we serve, and who provides the service. Think it through, do it in practice, and implement it in detail—returning to the main line of meeting customer needs.” The bank will adhere to long-termism, accompany customers’ growth, and provide service with warmth. At the same time, it will improve teams such as customer managers and product managers, select and implement a reserved, full-cycle closed-loop mechanism, strengthen standardized marketing processes, and reinforce product managers’ professional strength—so that those who understand customers can serve customers, and those who understand products can support the frontline.

Chen Haiqiang emphasized, “Internally, we should deeply cultivate the service philosophy of ‘the Head Office serving branches, the back office serving the front office, leaders serving employees, and the entire bank serving development,’ remolding an operating system centered on customers—so that customers truly walk through one door and get everything handled.”

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